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SHIPPING & RETURNS

Please take the time to read the "Shipping & Return" policy. We offer international shipping to most regions listed below. Our standard shipping rates are fixed and calculated based on the average shipping cost for each product category. The categories are different designs labeled print merchandise, custom orders, jewelry & prints of artwork. Each shop page has a different shipping & handling process listed below. We are not responsible for missing or stolen packages. Frequently asked questions can be seen on the FAQ page here.

 

ORDERS

Once you have completed your purchase, you will receive an e-mail confirming your order. Please keep this e-mail as it is your sales receipt and order confirmation for products and/or services ordered, and will include your order number. All order fulfillment e-mails will contain a contact e-mail address at jatamae.com which you should use to contact JaTamae LLC if you require additional information about orders, pricing, products, services, accounts or passwords. The address for support will be determined below by the product categories.
 

PROCESS FOR (PRINT MERCHADNISE)

Fulfillment typically takes 2–7 business days to create a product and fulfill an order. The average shipping time is 4 business days depending on the delivery destination.
 

CUSTOMS FEES
Shipments outside of the USA may incur customs fees depending on the destination country.

 

Please note that we do not cover the customs fee. If you refuse to pay customs, we can only issue a refund for your order once USPS has returned the package back to us. Sometimes it takes 1-2 months to retrieve the package back from USPS. 
 

The fee may vary depending on your order value, country limits, and other factors based on the product itself. For international shipments, contact your local post office first and ask if they are holding the package for you due to customs.​The customer is responsible for these fees. Any fees are paid to appropriate customs agency by you, the customer. Shipping destinations are listed below:

1. USA
2. EUROPE

A, B, C–Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
D, E, F–Denmark, Estonia, Faroe Islands, Finland, France
G, H, I, J–Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey
L, M, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
P, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
U, V–Ukraine, United Kingdom, Vatican City
3. EFTA STATES

Iceland, Liechtenstein, Norway, Switzerland
4. CANADA
5. AUSTRALIA / NZ
6. JAPAN
7. WORLDWIDE

 

All other countries and territories not mentioned above, excluding Cuba, Crimea, Iran, North Korea, and Syria, as our 3rd party service doesn't ship to these destinations.
 

The above lists of countries may change periodically.
 

DELIVERY

Once the order is fulfilled and shipped out, it's delivered to the end address. During some experience with shipping orders, we’ve found that sometimes the post office marks the order as delivered prematurely. Please allow at least 1 business day for them to actually deliver it.
 

If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, our services won't cover the cost of reshipping or refunding the order.
 

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
 

If the customer is unable to locate the package, you will need to place a new manual order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
 

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you as long as you agree to the following.​
 

You, the customer will have to confirm that your shipping address was correct. It would also be good to get in touch with your local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you, the customer thinks you haven't received it, we won't take responsibility and reship that order.
 

WRONG ADDRESS

If you, the customer provides an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
 

UNCLAIMED

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you, the customer (if and as applicable).
 

RETURN ORDERS (PRINT MERCHANDISE)

Please contact us at Jatamae.LLC@gmail.com before returning any products. We do not refund orders for buyer’s remorse nor do we accept returns for face masks, as well as size exchanges.
 

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our service providers part are covered at their expense.
 

Be aware that we require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.
 

When our service provider receives a returned shipment, an email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.
 

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
 

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
 

PROCESS FOR "CUSTOM ORDERS & "JEWELRY"

Custom orders will be fulfilled by the artist and shipped in 2 to 4 business days after fulfillment. 

I do not accept returns on custom orders and jewelry. If you are ordering "graphic design services", you, the customer and artist will need to read and sign the agreement that will be emailed to you in order to receive any service. Procedures will be discussed during the process and enclosed in the agreement.
 

PROCESS FOR "PRINTS" (OF ARTWORK)

Orders are usually shipped out within 3 business days and arrive within 12 (faster in most cases!). 

Prints of artwork can be ordered and delivered in the United States, Europe, Canada, South & Central America, Asia, Middle East, North & South Africa, Australia and New Zealand.

For "Prints" only, there might be an issue delivering to a P.O Box so it’s always better to fill in a regular physical address. this way the chances that the package will be lost are very low.
 

RETURNS FOR "PRINTS" (OF ARTWORK)"

Our service provider manufactures custom made products for each order, cancellation or returns cannot be made. If your order arrives damaged or if the product is defective you can contact us within 7 days of the delivery date and we will investigate it and replace it at our discretion.
 

Please follow the steps below only for "orders that arrive damaged or if the product is defective":

Send a clear photo of the product with the issue so our service providers can see and deal with it accordingly.
Please send a thorough explanation of the issue at hand. Wait patiently for a response from one of the customer service agents.

 

To send a message to our service provider, please e-mail help@orderaprint.com
 

Make sure to provide them with your order number!
 

DO NOT DISCARD ANY ITEMS!

JaTamae LLC will help in the process to resolve issues but is not responsible for any print related fulfilment orders by our 3rd party services. By purchasing from jatamae.com, you agree to the "Shipping & Return" policy.

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